Refund policy
Return Policy
Your satisfaction is of the utmost importance to us. If you are not completely satisfied with your purchase, you may return it to us within 30 days of receiving your products for a full refund.
- To be eligible for a return, your item must be received by us in the same condition that you received it, unworn or unused, with all tags, and in its original packaging. You’ll also need to include the receipt or proof of purchase.
- All Highland Village Gift Shop orders can be returned to us by return shipping. Please pack the item in its original packaging and seal it securely. We encourage customers to add shipping insurance to the return package. Return shipping costs are will be the responsibility of the customer.
- Refunds will not be issued on items that are marked clearance or final sale.
- We are not responsible for any returns lost in shipment.
You can always contact us for any return questions at highlandvillage@novascotia.ca or 1-866-442-3542.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on items that are marked as clearance or final sale or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be refunded on your credit card within 5 business days of receiving your return.
Shipping Policy
- All orders are processed and shipped within 2 business days (Monday to Friday, with the exception of holidays) of your order.
- We are unable to offer weekend shipping.
- All orders are shipped via Canada Post through their suite of shipping options.
- During checkout choose your preferred shipping option – we’ll provide an estimated delivery date based on your shipping selection, delivery address, and where the item(s) ship from.
Direct Signature Required
To ensure the safe delivery of your packages, we may require a signature at the time of delivery for larger orders or higher priced items. Once you place your order, we will let you know our estimated delivery date and if your signature will be required. Deliveries are made to the address on the mailing label, not to an individual recipient, so we will accept signature from anyone at the residential or business delivery address. Unfortunately, we will not accept signatures or requests for change of address on the delivery door tag, but if we miss you the first time, the carrier will attempt delivery two more time.
Risk Of Loss
All items purchased from our site are made pursuant to a shipment contract. This means that the risk of loss and title for such items passes to you upon our delivery to you by the carrier.